We want you to be happy and healthy! If you are not completely satisfied with your products, we will gladly accept returns within 30 days of purchase.
How Do I Make a Return?
Our Team is available Monday-Friday from 8:00 a.m. to 5:00 p.m. EST to assist you with this process. While each situation is unique, we ask that you return the unsatisfactory item to our Returns Department, especially if there is a quality issue. To ensure prompt processing, our Customer Care Department will give you a Return Merchandise Authorization (RMA) number to include with your return. Please note that we do not cover return shipping costs. To place a request for return or any other shipping related issues, please submit a support ticket here on the helpdesk.
Where Do I Send My Return?
Submit a ticket here or email firstname.lastname@example.org with order details and the issue requesting an RMA.
An already paid shipping label will be emailed to you after reviewing your request which needs to be attached to the shipping box.
We advise you use the original box for returning the products unless the box is damaged.
Please ensure that:The item is returned in its original condition: item is not damaged and in resellable condition with original packaging and accessories. The condition of the product is determined upon whether it has been opened, damaged or tampered with in any way. Return is postmarked within 30 days of the order date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How Long Will It Take to Receive My Refund?
Refunds are issued to your account as soon as your return is received and processed by our team. Credits may take one billing cycle to post to your account. We apologize for not being able to refund shipping costs. (Do take advantage of our free everyday shipping on orders of $60 or more.)